They say, “You get what you tolerate”. Now, more than ever, we’ve been conditioned to tolerate poorer service at higher prices. Companies get a ‘free pass’ simply by using phrases like “the labor shortage,” “because of COVID,” or “inflation.”
But it doesn’t have to be that way.
You may still be able to do business with less-than-stellar vendors in some areas. However, if all of your computers suddenly stop working, your network goes down, or your files disappear, chances are you’ll be dead in the water.
Your business depends on technology. So, you need to make sure everything is up and running RIGHT and you’re protected ALL the time.
The Top 10 IT Complaints
Here’s a list of ten common problems, IT complaints and just downright failures in service we hear of all the time…and I’ll show you how to eliminate them in your business.
- When you call your IT company, your message goes to voice mail. You’re stuck waiting hours (or even days) for a callback before your problem gets resolved.
- You have to reach out multiple times to get a problem resolved. Plus, you need to check back often to get status updates or a timeframe.
- Your IT company doesn’t proactively monitor, patch and update your computer network’s critical security settings daily (or at least weekly). Thus, leaving your entire business vulnerable to attacks.
- Your IT company doesn’t offer proof that they are backing up ALL your data, laptops and devices.
- Your IT company doesn’t meet with you regularly (at least once a quarter) to report what they’ve been doing, review projects and offer new ways to improve your network’s performance. Instead, they wait until you have a problem to make recommendations.
- Your IT company doesn’t provide detailed invoices that clearly explain what you are paying for.
- Your IT company doesn’t explain what they are doing. They don’t answer your questions in terms that you can understand, NOT in “geek speak”. They don’t routinely ask if there’s anything else they can help with, no matter how small.
- Your IT company doesn’t proactively discuss cybersecurity with you or make recommendations to protect your network from ransomware. They also don’t offer employee security awareness training to keep your team armed against hackers.
- Your IT company hasn’t provided you with complete network documentation. They hold the “keys to the kingdom” refusing to give you admin passwords so you’re totally helpless if something goes wrong and you can’t get a hold of them.
- Techs arrive late and dressed like they just got out of bed. Maybe you cringe every time you need to make that call because they’ll make you feel dumb or like they are ‘doing you a favor’ even though you’re paying them!
Solve Your IT Problems
If you’re tolerating any of these common IT complaints, know that you don’t have to! You could be paying for substandard support.
Even worse, you might not be keeping your company protected. This could jeopardize your data and your network’s security. It could also cost you thousands in lost productivity because you and your employees are spending time dealing with problems that shouldn’t exist.
If that’s the case, then it’s time you see what else is out there and make sure you’re getting what you pay for.
To schedule a free 15-minute discovery call to see how we can get rid of your tech issues, click here or call us at 703-528-0101.